Top 5 Questions to Ask Before Hiring a Window Cleaning Company
When it comes to keeping your home or business looking its best, clean windows make a huge difference. They brighten your space, enhance curb appeal, and even extend the life of your glass. But not all window cleaning companies are created equal — and choosing the wrong one can lead to streaky results, damaged windows, or wasted money.
Before hiring any window cleaning company, it’s important to ask the right questions to make sure you’re getting reliable, professional, and safe service. To help you make the best choice, our team at Kings Cleaning Solutions put together this list of the top five questions to ask before scheduling your next cleaning.
1. What’s Included in Your Window Cleaning Service?
Not every company defines “window cleaning” the same way. Some only clean the glass, while others (like us) include full detailing for the entire window system.
At Kings Cleaning Solutions, our exterior and interior window cleanings include:
Glass cleaning (inside and out) using purified, deionized water for a streak-free shine.
Frames, sills, and tracks cleaned thoroughly to remove dirt, grime, and buildup.
Screens cleaned with gentle but effective techniques to restore airflow and visibility.
All doors with glass panels are also cleaned to match your windows.
When you’re comparing companies, make sure to ask:
Do you clean frames, sills, and screens?
Is the price per window or per job?
Do you use special equipment for high or hard-to-reach windows?
Knowing exactly what’s included helps you avoid surprise add-on fees and ensures your windows are getting the full care they deserve.
2. What Kind of Equipment and Cleaning Products Do You Use?
The tools and products a company uses tell you a lot about their professionalism and attention to detail. Outdated or improper equipment can scratch glass, damage seals, or leave streaks.
At Kings Cleaning Solutions, we use state-of-the-art deionized water systems, soft brushes, and professional-grade squeegees designed specifically for window cleaning. Our deionizer removes all minerals from water, preventing water spots and streaks that untreated tap water can leave behind.
It’s also important to ask:
Do you use ladders or water-fed poles?
Are your products safe for pets, plants, and the environment?
Do you use purified water or regular tap water?
A good window cleaning company should be transparent about their methods and proud of their equipment — it shows they care about the quality and safety of their work.
3. Are You Insured, and Experienced?
This question might seem obvious, but it’s one of the most important — and often overlooked — ones to ask.
Hiring an uninsured cleaner might save a few dollars up front, but it can lead to expensive problems later if property damage or injury occurs. Professional companies carry liability insurance and workers’ compensation, protecting both you and their employees.
At Kings Cleaning Solutions, we are fully insured and take safety seriously. Every technician is trained to work carefully around your property, use ladders safely, and respect your home or business as if it were their own.
Also ask:
How long have you been in business?
Do you specialize in residential or commercial cleaning?
Can you provide references or reviews?
A company that’s confident in its reputation will happily share past customer feedback and proof of insurance.
4. How Often Should I Schedule Professional Cleanings?
This question helps you understand not just the cost — but also the company’s honesty and long-term service mindset.
Some cleaners might pressure you into frequent visits you don’t actually need. A trustworthy company will give you realistic recommendations based on your property type, environment, and goals.
For example, at Kings Cleaning Solutions, we generally recommend:
Residential homes: Twice per year — once after spring pollen season and again before winter.
Commercial properties: Quarterly, or more often depending on traffic and exposure.
Lakeside or wooded areas: Every 3–4 months, since these areas collect more pollen, dust, and hard water stains.
If a company doesn’t have a clear maintenance plan or can’t explain why certain intervals matter, that’s a red flag. You want professionals who understand both your windows and your environment.
5. What Sets You Apart from Other Window Cleaning Companies?
This is your chance to see how passionate and knowledgeable the company really is. A good cleaning company should confidently explain why they’re the better choice — not just because they’re “cheaper,” but because of their quality, consistency, and care.
At Kings Cleaning Solutions, what sets us apart is our commitment to A Royal Shine, Every Time.
Here’s how we do it:
Full-service cleaning: We don’t just clean glass — we clean frames, sills, and tracks every time.
Top-grade equipment: Our deionized water system and soft-brush poles leave windows spotless without streaks or residue.
Experienced, insured professionals: You’ll always have trained technicians who respect your property and time.
Customer-first approach: We offer honest quotes, clear communication, and flexible scheduling.
Local expertise: As a Charlotte-based company, we understand local weather patterns — from pollen season to humidity — and tailor our cleanings accordingly.
Asking this question helps you spot whether a company truly values its customers or just wants to rush through the job.
Bonus Tip: Ask About Satisfaction Guarantees
Any reputable window cleaning company should stand by its work. Before hiring, ask if they offer a satisfaction guarantee or touch-up policy in case you notice any missed spots afterward.
At Kings Cleaning Solutions, customer satisfaction is our top priority. If you’re not 100% happy with the results, we’ll make it right — every time.
Final Thoughts
Choosing the right window cleaning company isn’t just about finding the lowest price — it’s about finding a team that values your home or business as much as you do. By asking the five questions above, you’ll save yourself from frustration and ensure your windows shine with professional-level quality and care.
If you’re looking for a trusted, insured, and locally owned window cleaning company in Charlotte, NC or surrounding areas like Fort Mill, Rock Hill, and Matthews, then Kings Cleaning Solutions is here to help.
Schedule Your Window Cleaning Today
Don’t wait until your windows are dull or streaked — get them shining again with professional care.
📞 Call Kings Cleaning Solutions at 704-750-1197
🌐 Visit www.kingsclean.org
to request your free quote and experience A Royal Shine, Every Time.